Refund policy
Refund and Returns Policy:
At Unfreaky, we value your satisfaction. Please review our refund and return policy for a smooth shopping experience:
- Returns Eligibility: We accept returns within 2 days after completion of order delivery . To be eligible, items must be unused, in their original condition, and with all tags attached.
- How to Initiate a Return: Contact our customer support team at [email@example.com] to initiate the return process. Provide your order number, reason for return, and any relevant details.
- Refund Process: Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original payment method.
- Exchanges: If you need to exchange an item for a different size or colour, contact our customer support team. Exchanges are subject to availability.
- Shipping Costs: Shipping costs for returns are the responsibility of the customer, unless the return is due to a product defect or an error on our part.
- Damaged or Defective Items: If you receive a damaged or defective item, please contact us immediately with photos of the product and packaging. We will arrange for a replacement or refund.
- Non-Returnable Items: Certain items, such as gift cards, are non-returnable.
- Refund Timing: Refunds are processed within a reasonable time after receiving the returned items. The timing may vary based on your financial institution.
- Changes to This Policy: Unfreaky reserves the right to modify or update this refund and return policy. Any changes will be posted on our website.
- Contact Us: If you have any questions or concerns about our refund and return policy, please contact our customer support team.
By making a purchase with Unfreaky, you acknowledge and agree to our refund and return policy. Thank you for choosing Unfreaky as your destination for style with confidence.